Dubuque BMW
SERVICE DEPARTMENT

Our Locations

  • BMW of Dubuque Courtesy
  • 600 Century Dr
  • Dubuque, IA 52002
  • Get Directions
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Service

Fixed Operations Manager Jacob  Kotz
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Jacob started working for this Dealership back in 2005 in the Detail Department while attending Hempstead Highschool. He attended Iowa State University and studied Business Management from 2007-2011. While attending Iowa State he worked at another Dealer in the Detail Department. He moved back to Dubuque and married the love of his life Melissa, and they have a son named Wyatt. Jacob enjoys spending time with his family and friends, working on the wife's honey do list, target shooting, and anything outside.
Fixed Operations Manager
Jacob Kotz
Service Advisor Jay Burgus
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Service Advisor
Jay Burgus
Service Drive Coordinator Sophie Heim
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Service Drive Coordinator
Sophie Heim

Contact Information

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Great service and price

- Scott Thomas, GOOGLE

Thank you David. Love the M5.

- Don Harvey, GOOGLE

Wonderful and prompt service! Huge fan

- Austin Healey, GOOGLE

Love my BMW, the service was quick and painless and everyone there was great to work with!! Will be recommending this dealership to all my family and friends looking for a car in the future!

- Nick Wood, GOOGLE

Excellent first time experience at this dealership. Very friendly and welcoming. We had an appointment for warranty work and it was completed in half the time quoted. They even washed our X3 and provided a loaner vehicle for us to use for the day. Highly recommend them based on our experience.

- John Kahrs, GOOGLE

Dave was very pleasant, extremely helpful and knowledgeable about the X5’s. Any questions I had about performance and the functionality of the vehicle Dave always had the answer. He made the purchase of the X5 a great experience.

- James Bear, GOOGLE

Excellent shopping experience! Special thanks to David who knew every detail about the car, could answer all my questions and was a pleasure to deal with.

- Eugene Bilenko, GOOGLE

I live 1.5 hours away from the Dealership, having quite the drive back and forth in the morning and having to work in the afternoon was kind of a hassle already. With that being said, I was 1 hour late for my scheduled appointment, they still attended me, serviced my car. While I was there the...

- German Lopez, GOOGLE

Well done.

- Dr. Rick Downs, DDS, GOOGLE

Excellent service. Explained what they did and had everything taken care of in an adequate time period. Even gave me a free car wash and vacuumed out my car.

- Chris Knauer, GOOGLE

Deery Brothers is an ethical and excellent dealership. They stand by their products and their service is a step above. I highly recommend this dealership. They embody Excellence.

- Kim Kali-Schultes, GOOGLE

Dave Palton and Jamie Manderscheid made this a 5star experience. Thank you!

- Laurie Glowac, GOOGLE

Our sales person, Jeff Wilson, was friendly was able to answer all of our questions. This is our second BMW that we have purchased from Jeff. We highly recommend him.

- Patty Kouns, GOOGLE

Had our first scheduled service. Jay in Service is great and really knows his stuff. He listened and checked everything I had concerns about and gave me answers to my concerns. Very happy with the service our BMW received, and the car wash is a pleasant bonus! Thanks!!

- Nocturnalife, GOOGLE

Very professional (entire staff) Mark Simmons Client Advisor stayed late to meet us arriving from Kansas City, his patience and his overview of the car was great. Mark arranged for us to have dinner locally by providing us with a $50 debit card. This was exceptional customer service considering we...

- Alfred Purcell, GOOGLE

This dealer squeezed me in to their full schedule and got the work done by the end of the day. Greatly appreciated! They even washed my car...doesn’t get better than that! Big thanks.

- Dave Thomson, GOOGLE

At first when I called I did not get a good first impression, however they went above and beyond to resolve and fix that The store manager called me directly and apologized, got my car in right away no questions asked. I have a VERY busy work life and was worried that I couldn't get my rotors and...

- Maureen Turner, GOOGLE

Cracked LF rim in SW Wisconsin. Nearest BMW shop was Dubuque, IA which was out of my way. It all worked out b/c these guys were great. Turned to on a Memorial Day weekend. Done in one day. Jay was outstanding...great service mgr. Semper Fi!

- R. J. New, GOOGLE

Very friendly. Seem genuinely interested in getting the job done right.

- Dan Weeks, GOOGLE

I had a wonderful experience buying a car here, mainly because of working with salesman Dave Palton! I had been looking for a vehicle for a long time and visited many dealerships all across Iowa. Dave was very honest, intelligent, listened to what I wanted and worked hard on my behalf. My...

- Jauna Kerf, GOOGLE
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