Dubuque BMW
SERVICE DEPARTMENT

Our Locations

  • BMW of Dubuque Courtesy
  • 600 Century Dr
  • Dubuque, IA 52002
  • Get Directions
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Oil change : $89.95+Tax
Oil change

$89.95+Tax

Service includes: Change engine oil, replace oil filter, inspect brake linings, perform multi-point inspection, exterior wash

See service advisor for details. Upgrade to full synthetic for $15 more. Price plus tax & disposal fee.

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THE BMW FALL SERVICE EVENT

$50 PREPAID CARD FALL SERVICE OFFER

Receive $50 in rewards via a BMW Prepaid Mastercard® on services totaling $250 or more using original BMW Parts.1,2,3,4

These offers are available only at participating BMW Centers. Offers may be combined. BMW Prepaid Mastercard valid exclusively towards the purchase of products or services at any BMW Center or shopbmwusa.com.

1Excluding oil service.

2Services and oil services covered under a BMW Maintenance Program are not eligible.

3All work is carried out by BMW Trained Technicians using Original BMW Parts, which come with a two-year unlimited mileage limited warranty. Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.

4PURCHASE: Any of the services outlined at a participating BMW Center between 9/01/19 and 10/31/19. CLAIM: Go to bmwaftersalesrewards.com, sign up and complete the online Claim Form. Submit all Claims by 11/15/19. Submit online BMW Prepaid Mastercard redemption form with original BMW Center invoice and/or repaid order. Last 7 digits of your vehicle's VIN are required for all submissions. Incomplete submissions will not be accepted or fulfilled. Photocopies not accepted. Non-eligible submissions will not be acknowledged. Offer valid in U.S. only. You should receive your BMW Prepaid Master within 6 - 12 weeks after claim is received. BMW Prepaid Mastercard will be issued in U.S. dollars. BMW is not responsible for lost or misdirected mail and illegible entries. Fraudulent submissions could result in federal prosecution under the U.S. Mail Fraud Statues (18 USC, Section 1341 & 1342). The BMW logo and product names are trademarks of BMW of North America and their respective companies. VALIDITY OF OFFER: Offer is valid only in the U.S. and Puerto Rico. Offer is void where taxed, restricted or prohibited by law. Offer is valid only for persons who have a valid email address and purchase the eligible BMW Services in accordance with the terms herein. Eligible for BMW vehicle owner or end user only. Valid at participating BMW Centers only. Please visit bmwusaservices.com/fallservice to find your nearest participating BMW Center.

Card is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Can be used at select merchants where Debit Mastercard is accepted, see website below. Card valid for up to 12 months; unused funds will forfeit after the valid through date. Card terms and conditions apply, see MyPrepaidCenter.com/site/BMW.

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THE BMW FALL SERVICE EVENT

$25 PREPAID CARD OIL SERVICE OFFER

Receive $25 in rewards via a BMW Prepaid Mastercard® with the purchase of an oil service using Original BMW Engine Oil.2,3,4

These offers are available only at participating BMW Centers. Offers may be combined. BMW Prepaid Mastercard valid exclusively towards the purchase of products or services at any BMW Center or shopbmwusa.com.

1Excluding oil service.

2Services and oil services covered under a BMW Maintenance Program are not eligible.

3All work is carried out by BMW Trained Technicians using Original BMW Parts, which come with a two-year unlimited mileage limited warranty. Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.

4PURCHASE: Any of the services outlined at a participating BMW Center between 9/01/19 and 10/31/19. CLAIM: Go to bmwaftersalesrewards.com, sign up and complete the online Claim Form. Submit all Claims by 11/15/19. Submit online BMW Prepaid Mastercard redemption form with original BMW Center invoice and/or repaid order. Last 7 digits of your vehicle's VIN are required for all submissions. Incomplete submissions will not be accepted or fulfilled. Photocopies not accepted. Non-eligible submissions will not be acknowledged. Offer valid in U.S. only. You should receive your BMW Prepaid Master within 6 - 12 weeks after claim is received. BMW Prepaid Mastercard will be issued in U.S. dollars. BMW is not responsible for lost or misdirected mail and illegible entries. Fraudulent submissions could result in federal prosecution under the U.S. Mail Fraud Statues (18 USC, Section 1341 & 1342). The BMW logo and product names are trademarks of BMW of North America and their respective companies. VALIDITY OF OFFER: Offer is valid only in the U.S. and Puerto Rico. Offer is void where taxed, restricted or prohibited by law. Offer is valid only for persons who have a valid email address and purchase the eligible BMW Services in accordance with the terms herein. Eligible for BMW vehicle owner or end user only. Valid at participating BMW Centers only. Please visit bmwusaservices.com/fallservice to find your nearest participating BMW Center.

Card is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Can be used at select merchants where Debit Mastercard is accepted, see website below. Card valid for up to 12 months; unused funds will forfeit after the valid through date. Card terms and conditions apply, see MyPrepaidCenter.com/site/BMW.

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Scan the QR Code using a scanner app on your smartphone.
THE BMW FALL SERVICE EVENT

$99 SET OF FOUR FLOATING CENTER CAPS

Create a focal point at the center of every wheel. Additional fee for installation can be applied towards Fall Service Offer. Subject to availability.

These offers are available only at participating BMW Centers. Offers may be combined. BMW Prepaid Mastercard valid exclusively towards the purchase of products or services at any BMW Center or shopbmwusa.com.

1Excluding oil service.

2Services and oil services covered under a BMW Maintenance Program are not eligible.

3All work is carried out by BMW Trained Technicians using Original BMW Parts, which come with a two-year unlimited mileage limited warranty. Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.

4PURCHASE: Any of the services outlined at a participating BMW Center between 9/01/19 and 10/31/19. CLAIM: Go to bmwaftersalesrewards.com, sign up and complete the online Claim Form. Submit all Claims by 11/15/19. Submit online BMW Prepaid Mastercard redemption form with original BMW Center invoice and/or repaid order. Last 7 digits of your vehicle's VIN are required for all submissions. Incomplete submissions will not be accepted or fulfilled. Photocopies not accepted. Non-eligible submissions will not be acknowledged. Offer valid in U.S. only. You should receive your BMW Prepaid Master within 6 - 12 weeks after claim is received. BMW Prepaid Mastercard will be issued in U.S. dollars. BMW is not responsible for lost or misdirected mail and illegible entries. Fraudulent submissions could result in federal prosecution under the U.S. Mail Fraud Statues (18 USC, Section 1341 & 1342). The BMW logo and product names are trademarks of BMW of North America and their respective companies. VALIDITY OF OFFER: Offer is valid only in the U.S. and Puerto Rico. Offer is void where taxed, restricted or prohibited by law. Offer is valid only for persons who have a valid email address and purchase the eligible BMW Services in accordance with the terms herein. Eligible for BMW vehicle owner or end user only. Valid at participating BMW Centers only. Please visit bmwusaservices.com/fallservice to find your nearest participating BMW Center.

Card is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. No cash access or recurring payments. Can be used at select merchants where Debit Mastercard is accepted, see website below. Card valid for up to 12 months; unused funds will forfeit after the valid through date. Card terms and conditions apply, see MyPrepaidCenter.com/site/BMW.

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RECEIVE A PREPAID CARD UP TO $100 ON SELECT ORIGINAL BMW TIRES.

Receive a $100 Visa® prepaid card with the purchase of four eligible* Bridgestone tires or a $70 Visa® prepaid card with the purchase of four eligible* Continental, Goodyear, Michelin or Pirelli tires.

Bridgestone...........................$100
Continental.............................$70
Goodyear.................................$70
Michelin...................................$70
Pirelli.........................................$70

Limited time only.
October 1 through December 31, 2019.

For a limited time, receive a $100 Visa® Prepaid Card on a set of four eligible* OEM, OEA or WIN Bridgestone tires, or receive a $70 Visa® Prepaid Card on a set of four eligible* OEM, OEA or WIN Continental, Goodyear, Michelin or Pirelli tires. Tires must be purchased at a participating BMW Center between October 1 and December 31, 2019. Submit your rebate claim online at http://BMW.offers-center.com/ with offer number 19-37451 or pick up the offer form at your BMW Center, and mail it in with a copy of your receipt and you will receive your prepaid card within 8-10 weeks. The completed form must be postmarked or submitted online within 30 days of the purchase date. Final claims must be submitted or postmarked by January 31, 2020 and received no later than February 15, 2020. Any submissions received after February 15, 2020 will not be honored, acknowledged, or returned.

*Contact center for details regarding eligible tires. Fleet vehicles are not eligible.

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Service

Fixed Operations Manager Jacob  Kotz
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Jacob started working for this Dealership back in 2005 in the Detail Department while attending Hempstead Highschool. He attended Iowa State University and studied Business Management from 2007-2011. While attending Iowa State he worked at another Dealer in the Detail Department. He moved back to Dubuque and married the love of his life Melissa, and they have a son named Wyatt. Jacob enjoys spending time with his family and friends, working on the wife's honey do list, target shooting, and anything outside.
Fixed Operations Manager
Jacob Kotz
Service Advisor Jay Burgus
X
Service Advisor
Jay Burgus
Service Drive Coordinator Sophie Heim
X
Service Drive Coordinator
Sophie Heim

Contact Information


Dave was very pleasant, extremely helpful and knowledgeable about the X5’s. Any questions I had about performance and the functionality of the vehicle Dave always had the answer. He made the purchase of the X5 a great experience.

- James Bear, GOOGLE

Excellent shopping experience! Special thanks to David who knew every detail about the car, could answer all my questions and was a pleasure to deal with.

- Eugene Bilenko, GOOGLE

I live 1.5 hours away from the Dealership, having quite the drive back and forth in the morning and having to work in the afternoon was kind of a hassle already. With that being said, I was 1 hour late for my scheduled appointment, they still attended me, serviced my car. While I was there the...

- German Lopez, GOOGLE

Well done.

- Dr. Rick Downs, DDS, GOOGLE

Excellent service. Explained what they did and had everything taken care of in an adequate time period. Even gave me a free car wash and vacuumed out my car.

- Chris Knauer, GOOGLE

Deery Brothers is an ethical and excellent dealership. They stand by their products and their service is a step above. I highly recommend this dealership. They embody Excellence.

- Kim Kali-Schultes, GOOGLE

Dave Palton and Jamie Manderscheid made this a 5star experience. Thank you!

- Laurie Glowac, GOOGLE

Our sales person, Jeff Wilson, was friendly was able to answer all of our questions. This is our second BMW that we have purchased from Jeff. We highly recommend him.

- Patty Kouns, GOOGLE

Had our first scheduled service. Jay in Service is great and really knows his stuff. He listened and checked everything I had concerns about and gave me answers to my concerns. Very happy with the service our BMW received, and the car wash is a pleasant bonus! Thanks!!

- Nocturnalife, GOOGLE

Very professional (entire staff) Mark Simmons Client Advisor stayed late to meet us arriving from Kansas City, his patience and his overview of the car was great. Mark arranged for us to have dinner locally by providing us with a $50 debit card. This was exceptional customer service considering we...

- Alfred Purcell, GOOGLE

This dealer squeezed me in to their full schedule and got the work done by the end of the day. Greatly appreciated! They even washed my car...doesn’t get better than that! Big thanks.

- Dave Thomson, GOOGLE

At first when I called I did not get a good first impression, however they went above and beyond to resolve and fix that The store manager called me directly and apologized, got my car in right away no questions asked. I have a VERY busy work life and was worried that I couldn't get my rotors and...

- Maureen Turner, GOOGLE

Cracked LF rim in SW Wisconsin. Nearest BMW shop was Dubuque, IA which was out of my way. It all worked out b/c these guys were great. Turned to on a Memorial Day weekend. Done in one day. Jay was outstanding...great service mgr. Semper Fi!

- R. J. New, GOOGLE

Very friendly. Seem genuinely interested in getting the job done right.

- Dan Weeks, GOOGLE

I had a wonderful experience buying a car here, mainly because of working with salesman Dave Palton! I had been looking for a vehicle for a long time and visited many dealerships all across Iowa. Dave was very honest, intelligent, listened to what I wanted and worked hard on my behalf. My...

- Jauna Kerf, GOOGLE

Service department staff top notch

- Jared Freiburger, GOOGLE

I had a great buying experience at Dubuque BMW. Jeff Wilson was very professional and easy to work with.

- Scott Cray, GOOGLE

They do a great job of servicing just what needs to be done , no hidden charges. Great customer service

- Tammy Flynn, GOOGLE

Clean, friendly and inviting atmosphere filled with technical experts focused on customer service.

- Mark Mueller, GOOGLE

After taking a break from having my vehicle serviced here (due to feeling a little price gouged) I had a great experience and felt I was treated fairly. Thank you!

- Scott Putnam, GOOGLE

Excellent experience

- Sabahudin Klicic, GOOGLE

We had a great experience dealing with the BMW team in Dubuque. We would recommend them to family and friends.

- Judy Swift, GOOGLE
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