SERVICE DEPARTMENT

Our Location

BMW of Dubuque
600 Century Dr
Dubuque, IA 52002

Service: 888-328-6542

Service Hours

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Service

Fixed Operations Manager Jacob  Kotz
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Jacob started working for this Dealership back in 2005 in the Detail Department while attending Hempstead Highschool. He attended Iowa State University and studied Business Management from 2007-2011. While attending Iowa State he worked at another Dealer in the Detail Department. He moved back to Dubuque and married the love of his life Melissa, and they have a son named Wyatt. Jacob enjoys spending time with his family and friends, working on the wife's honey do list, target shooting, and anything outside.
Fixed Operations Manager
Jacob Kotz
Service Advisor Jay Burgus
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Service Advisor
Jay Burgus

Contact Information

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just had the 1200 mile service on the M2 competition through Dubuque BMW. They drove clear to Marion Iowa to pick up the vehicle. Very impressed by that alone. Also left me a loaner. New 3 series. Only complaint and reason for 4 stars was when I made the appointment I told the service adviser that...

- JACK KRAMER, GOOGLE

Real fon bunch,not like typical car dealers helpful and courtesy

- Richard Eisner, GOOGLE

Quick and efficient service! Friendly staff.

- Tim Heiniger, GOOGLE

Even during these trying times our salesman Jeff and the rest of the staff were excellent. We social distanced as best we could.

- Ron Tiffany, GOOGLE

My car needed work done in the body shop. The service & Staff were very professional and great to work with. The work done on my car was done to perfection and in a very timely manner!

- Laura Kohn, GOOGLE

I had inquired about a particular BMW for several weeks. Due the C19 and other factors, I was very delayed and casual about making a purchase. The client advisor was Dave who was really great to work with throughout the experience. Outstanding customer service and not once was he ever pushy or...

- Scotty Harmon, GOOGLE

I was thoroughly impressed with my sales and service experience! David Palton was transparent, patient, and understanding. Not once did I feel pressure nor anxiety which often come with a car buying experience. He was also very personable, which made it a fun experience for me and my family. David...

- Khalen Jones, GOOGLE

Mark Simmons is a great guy. Helped me with my questions immediately and went over and beyond what Is expected in my opinion.

- Blake Saul, GOOGLE

Haven’t got my car back but always have loved my experience with you!! Thank you

- Derrick Bradshaw, GOOGLE

Jay will take good care of you!

- John Christian, GOOGLE

The service manager Of BMW Dubuque Iowa, a very good person. Go the exact mile for his customers.

- Richard Vander Meulen, GOOGLE

. I bought a car after viewing it online and being out of state being able to see the vehicle was important. The sales representative was amazing. He sent me a video of a pre-owned vehicle so that I can see exactly what I was purchasing Great service

- Sonal Patel, GOOGLE

Jeff Wilson and Mike Sullivan did a good job in helping me with my BMW purchase. We had to haggle a but but eventually we can to a mutual agreement.

- Ivan Creditguy Divino Sr, GOOGLE

Great service and price

- Scott Thomas, GOOGLE

Thank you David. Love the M5.

- Don Harvey, GOOGLE

Wonderful and prompt service! Huge fan

- Austin Healey, GOOGLE

Love my BMW, the service was quick and painless and everyone there was great to work with!! Will be recommending this dealership to all my family and friends looking for a car in the future!

- Nick Wood, GOOGLE

Excellent first time experience at this dealership. Very friendly and welcoming. We had an appointment for warranty work and it was completed in half the time quoted. They even washed our X3 and provided a loaner vehicle for us to use for the day. Highly recommend them based on our experience.

- John Kahrs, GOOGLE

Dave was very pleasant, extremely helpful and knowledgeable about the X5’s. Any questions I had about performance and the functionality of the vehicle Dave always had the answer. He made the purchase of the X5 a great experience.

- James Bear, GOOGLE

Excellent shopping experience! Special thanks to David who knew every detail about the car, could answer all my questions and was a pleasure to deal with.

- Eugene Bilenko, GOOGLE

I live 1.5 hours away from the Dealership, having quite the drive back and forth in the morning and having to work in the afternoon was kind of a hassle already. With that being said, I was 1 hour late for my scheduled appointment, they still attended me, serviced my car. While I was there the...

- German Lopez, GOOGLE

Well done.

- Dr. Rick Downs, DDS, GOOGLE

Excellent service. Explained what they did and had everything taken care of in an adequate time period. Even gave me a free car wash and vacuumed out my car.

- Chris Knauer, GOOGLE

Deery Brothers is an ethical and excellent dealership. They stand by their products and their service is a step above. I highly recommend this dealership. They embody Excellence. Consistently every single time.

- Kim Kali-Schultes, GOOGLE
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